PROJECTS

Ocado Technology
Ocado Smart Platform
Launched a new management tool
Cut unfulfilled items by 20% (~100 daily)
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OVO Energy
OVO Energy Website
Energy Plans
Refined sign-up form content for clear communication of energy plan features.
Aligned with branding on refresh guidelines
Boosted signups by 9.4%, adding £300k in lifetime value
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OVO Energy
OVO Energy Mobile App
Meter Reading Errors
Enhanced mobile app self-service content to help customers submit accurate meter readings.
Increased number of customers submitting meter reads
Reduced 981 customer help centre visits in a month
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CLIENTS I'VE DESIGNED WITH